Business Support Talent: AI Can’t Scale Without It.
As AI reshapes how we work, one thing is becoming clearer: it’s not just about the tech, it’s about the people behind it.
Business Support professionals are the ones embedding AI into day-to-day operations. They’re training teams, managing adoption, and rolling out project to make it happen.
While tech guru’s might get the spotlight, it’s support talent that’s often making the difference between AI buzz and AI results.
Why Business Support Hiring Is More Critical Than Ever
Driving AI Integration at Ground Level
From EA’s to Office Managers, support staff are already adopting tools like ChatGPT, Notion AI, Scribe, Zapier and Asana — and showing others how to do the same.
They’re not waiting to be told. They’re learning fast, adapting faster, and helping businesses embed change where it counts.
We’re seeing support professionals run team-wide training, build automation processes, and act as internal go-to’s for emerging tech.
Evolving Role Titles and Expectations
Business support roles is expanding, often without the title change to match. We’re seeing support candidates take on:
Project coordination
Governance frameworks
Operational strategy
Stakeholder management in transformation programs
And increasingly, they’re being recognised with updated titles like:
AI Adoption Specialist
Project Governance Coordinator
Operations Transformation Lead
Support professionals are no longer just supporting transformation, they’re helping deliver it.
The Cost of a Wrong Hire Is Rising
Hiring into these roles without the right lens can slow your entire program down.
The wrong person won’t just struggle with AI tools — they’ll miss the opportunity to bring others along. That leads to stalled projects, disengaged teams, and wasted spend.
Hiring well in business support has never been more strategic.
Where Stitch Recruitment Fits In
At Stitch, we specialise in business support recruitment — we know this space inside out.
We partner with clients across a range of industries where support roles play a critical part in operational success and transformation:
Professional Services
Healthcare & Medical
Property & Construction
Wealth & Financial Advice
Accounting & Financial Services
Superannuation & Insurance
Across these sectors, we help clients think differently about who and what they need. Often, the best fit isn’t in the title they expected or the industry they assumed.
What Sets Stitch Recruitment Apart
Deep, Established Networks
We have access to high-impact candidates other agencies don’t. Many have been in our ecosystem for years — we know what drives them, where they thrive, and when they’re ready for change.
Live Market Intelligence
We track role trends, salary benchmarks, and tech fluency, so we can advise clients on what’s happening now, not six months ago.
Curated Shortlists, Not Guesswork
We look beyond skills on paper. Every candidate we present has been assessed for adaptability, project readiness, and the mindset needed to embed and lead change.
True Strategic Partnership
We’re not a transactional supplier, we’re a long-term partner. As your business evolves, so does our advice.
Led by Specialists Who Know Business Support
Our team is led by Shannon Lippert, Rachel Stefanovski, and Tanya Nanscawen — three of the most respected names in business support recruitment.
Together, they bring over two decades of experience, deep candidate networks, and unmatched insight into how these roles and the people in them are evolving.
A Support Function That Can Lead and Deliver
If you’re building a team to support AI adoption, improve operational delivery, or drive meaningful transformation, start with the right people.
Talk to Shannon, Tanya, or Rachel about how we can align your support hiring with the future of work.
Email: talk@stitchrecruitment.com.au
Phone: 02 9188 3030 (Sydney)
Phone: 03 7073 5899 (Melbourne)